Our desire is to provide quality candles, linen sprays, and reed diffusers that will infuse your home with YOUR favorite scent. Our online store is designed to provide you with a safe and secure environment to browse our product catalog.
Helen Avery is the owner and candle designer at Ambiance by Avery. She has been creating candles for just over 7 years in her home kitchen, and selling them at various craft shows in the high desert.
Creating beautiful candles for YOUR home is what this company is all about. Ambiance by Avery realizes there are hundreds of candle sites on the internet all vying for your business, so they appreicate that you have stopped by to take a look at what they believe are very uniquely styled candles.
Having lived in the desert all of her life, it's only natural that the rustic elegance of the landscape would serve as inspiration for the look and texture of her candles.
Helen enjoys making quality candles. Most of all, she enjoys hearing from her customers when they are pleased and even when they're not.
Ambiance by Avery shipping and return information is provided below.
All Ambiance by Avery Candles are entirely hand-made. We take pride in the quality of our candles and fragrance essentials and, most importantly, your complete satisfaction with your purchase. All Ambiance by Avery products are backed by our 100% satisfaction guarantee. If, for any reason, you would like to exchange or return your purchase, we are happy to replace it with another selection or refund the credit card used for the purchase. Please note: The product must be claimed for returns or exchanges within 14 days upon receipt of goods. No exchanges, returns, or refunds after 14 days. You will not be refunded for the return shipping costs. You'll just need to repack the gift in its original packaging with the packing slip and follow these simple steps:
1. Call us at 760-371-5575. We can then discuss the options with you and determine next steps for your return or exchange.
2. Please return the items in the original shipping containers to Ambiance by Avery, 2714 Sidewheel Drive, Bullhead City, AZ 86429, packed with the same care as you received them to ensure they are not damaged in the return shipping.
3. Please allow up to 3 weeks upon return of goods for funds to be credited to card or an exchange made.
Does Ambiance by Avery offer free shipping?
Yes. Ambiance by Avery Candles is pleased to offer free shipping on orders over $50! Products purchased must total over $50 excluding shipping and taxes. This offer applies to orders shipped within the continental USA only. Free shipping must be only to one address and separate orders cannot be combined to receive free shipping. This is a limited time offer and may end at anytime without prior notice. .
How long will it take for my order to arrive?
Ambiance by Avery Candles are entirely handmade to order, so please allow 7-10 business days from the time of your order for orders shipped by standard shipping. For orders shipped via expedited shipping, please allow 3-4 business days from the time of your order for delivery. We will do our best to accommodate all customer requests, so please don't hesitate to call Ambiance by Avery, 760-371-5575, with any special shipping requests. .
What methods of shipping does Ambiance by Avery offer?
We ship through USPS. However, we can generally ship any method you request. Cost of shipping by special request will be paid by customer. .
Will Ambiance by Avery Candles ship internationally?
Not at this time. .
What are business days?
Business days are Monday through Friday, weekends and holidays not included. .
Will Ambiance by Avery ship on weekends or holidays?
Ambiance by Avery does not ship on weekends or holidays. All orders are processed for shipment Monday through Friday. .
How are Ambiance by Avery products shipped?
We take extra care in packaging our products. Products are double boxed to ensure the safest shipping and handling possible. We want to ensure your complete satisfaction with our products. If for any reason you are not completely satisfied please contact Ambiance by Avery immediately, at 760-371-5575. .
What if I receive my order and something is missing?
We want you to be completely satisfied with your order and make every effort to ship complete orders. Should you find something missing or damaged, please call us at 760-371-5575 and we will either ship you the missing item or credit your credit card for the item. .
What if I receive my order and something is damaged?
Please contact us immediately, at 760-371-5575, and we will send you a replacement or credit your credit card for the item. .
